Política de frete
Last updated: September 2, 2026
This Shipping Policy explains how and when your Real Smell Cosmetics order will be processed and delivered. We currently ship within the United States.
1. Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email once your order ships.
2. Shipping Times
Estimated delivery time after dispatch is 3–7 business days, depending on your location and the shipping method selected at checkout. Delivery times are estimates and are not guaranteed, as they may be affected by the carrier, weather, or other factors beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your address and the shipping option you choose. Any available free-shipping promotions and their conditions will be displayed at checkout.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number so you can follow your package. If you have not received tracking information within a few business days of your order, please contact us.
5. Delays
Occasionally, shipments may be delayed due to high demand, carrier issues, or circumstances outside our control. We appreciate your patience and are happy to help you locate your package.
6. Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment; additional shipping charges may apply.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at contact@realsmellcosmetics.com within 7 days of the expected delivery date so we can assist you.
8. Contact Us
For any shipping questions, contact us at contact@realsmellcosmetics.com or (339) 999-1577.
