Refund policy

Last updated: September 2, 2026

At Real Smell Cosmetics, your satisfaction is important to us. This Refund & Return Policy explains when and how you can return a product and receive a refund or exchange.

1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, unfortunately we are unable to offer a refund or exchange.

2. Eligibility

To be eligible for a return, your item must be:

  • Unused, unopened, and in the same condition that you received it;
  • In its original packaging, with any seals intact;
  • Accompanied by the receipt or proof of purchase.

For hygiene and safety reasons, certain items — including perfumes, skincare, makeup, and personal-care products — cannot be accepted for return once opened or if the protective seal is broken, unless the item is defective or was damaged in transit.

3. Non-Returnable Items

  • Gift cards;
  • Sale or clearance items marked as "final sale";
  • Opened cosmetics, skincare, or fragrance products (except when defective or damaged).

4. How to Start a Return

To begin a return, contact us at contact@realsmellcosmetics.com or (339) 999-1577 with your order number and the reason for the return. We will provide instructions on how and where to send your package. Please do not send items back before receiving return instructions from us.

5. Return Shipping Costs

  • If the return is due to our error — for example, you received a defective, damaged, or incorrect item — we will cover the return shipping cost.
  • If you are returning an item for other reasons (such as a change of mind), you are responsible for the return shipping cost. Original shipping charges are non-refundable.

6. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us within 7 days of delivery with photos so we can make it right — through a replacement or full refund, including shipping.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund.

8. Exchanges

If you would like to exchange an item for a different product, the fastest way is to return the eligible item and place a new order once your return is approved.

9. Contact Us

Questions about returns or refunds? Reach us at contact@realsmellcosmetics.com or (339) 999-1577.