Terms of service

Last updated: September 2, 2026

These Terms of Service ("Terms") govern your access to and use of the website and online store of Real Smell Cosmetics, operated by Real Smell LLC ("Real Smell", "we", "us", or "our"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase. By placing an order, you confirm that the information you provide is accurate and complete.

2. Products and Pricing

We strive to display our products and prices as accurately as possible. All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time. Product colors and packaging may vary slightly from the images shown.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, including after it has been submitted, for reasons such as product unavailability, pricing errors, or suspected fraud. Payment must be received in full before your order is processed.

4. Shipping, Returns, and Refunds

Delivery of your order is governed by our Shipping Policy, and returns and refunds are governed by our Refund & Return Policy, each of which is incorporated into these Terms.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, and product descriptions — is the property of Real Smell or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

6. Prohibited Uses

You agree not to use the Services for any unlawful purpose, to infringe on others' rights, to transmit harmful code, or to interfere with the proper operation of the website.

7. Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, except as required by applicable law. Our cosmetic and personal-care products are intended for external use only; please review ingredients and perform a patch test if you have sensitive skin or allergies.

8. Limitation of Liability

To the fullest extent permitted by law, Real Smell shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Real Smell and its officers, employees, and partners from any claims or demands arising out of your breach of these Terms or your violation of any law or the rights of a third party.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts and the United States, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Massachusetts.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Contact us at contact@realsmellcosmetics.com or (339) 999-1577, or write to us at 662 Merrimack St, Lowell, Massachusetts 01854, United States.